PUBLIC OFFER FOR THE PROVISION OF SERVICES
GENERAL PROVISIONS
These Terms (hereinafter – the “Terms”) constitute a public offer of Booking System LLC, incorporated under the laws of the Republic of Uzbekistan, registered address: 66 Gagarina Street, Tashkent, 100015, Taxpayer Identification Number (TIN): 303205650 (hereinafter – the “Company”), and govern the relationship between the Company and the User and/or the Guest of the User of the hurma.uz service (hereinafter – the “Service”), who make and pay for Bookings through the Service.
The Company and the User and/or the Guest of the User are hereinafter jointly referred to as the “Parties” and individually as a “Party.”
Acceptance of these Terms shall be deemed to occur upon the User and/or the Guest of the User performing actions aimed at making a Booking, including but not limited to clicking the “Book,” “Pay,” “Continue,” or other similar interface elements.
These Terms consist of three sections: General Provisions governing the use of the Service; and Hotel Booking Terms. In the event of any inconsistency between the sections, the provisions of the specific sections shall prevail.
DEFINITIONS
Service – the hurma.uz online information and technology platform, accessible via the website and mobile applications, providing search, booking, and payment services for hotels.
Booking – the set of actions performed by the User, as a result of which the User and/or the Guest of the User places an order for accommodation services in a hotel, hostel, guesthouse, sanatorium, boarding house, aparthotel, or other accommodation facility, with rooms available for booking through the Service.
Voucher – an electronic confirmation of the Booking, sent to the User’s email address, containing information about the hotel, its address, the date of the Booking, the intended check-in and check-out dates, room category, bed configuration, amount of prepayment (if applicable), cancellation terms, consequences of late cancellation or no-show, and other information as stipulated by the rules of the respective Hotel.
Hotel – a hotel, hostel, guesthouse, sanatorium, boarding house, aparthotel, or other accommodation facility with rooms available for booking through the Service. Depending on the context, the term “Hotel” shall also mean the entity owning or operating the accommodation facility, or an authorized distributor of hotel services.
Service Provider – the Hotel directly providing the User with the accommodation services ordered through the Service.
Personal Account – a personalized section of the Service, available to registered Users, enabling them to manage orders, view booking statuses and vouchers, update personal data, and receive notifications.
No-show– the failure of the User and/or the Guest of the User to arrive at the Hotel for check-in under a confirmed Booking.
THE SERVICE AS AN INFORMATION AGGREGATOR
The Company is the owner and operator of the hurma.uz Service and provides the User with access to information about Hotels, as well as the technical capability to make and pay for Bookings.
The Company is not a provider of hotel services, does not control the activities of Service Providers, and shall bear no responsibility for the quality, completeness, or timeliness of the services provided by them.
The Company shall take all reasonable measures to maintain the proper functioning of the Service; however, it does not guarantee that:
- the Service will meet the User’s expectations;
- the operation of the Service will be uninterrupted or error-free;
- defects will be corrected within the timeframe expected by the User;
- the results of using the Service will be accurate and reliable.
PERSONAL DATA
The User and/or the Guest of the User confirms the accuracy and completeness of the personal data provided during registration and booking, and assumes all risks associated with providing inaccurate or incomplete information.
The Company processes personal data strictly in accordance with the Law of the Republic of Uzbekistan “On Personal Data” No. ZRU-547 dated July 2, 2019. By providing their data, the User and/or the Guest of the User grants indefinite consent to its processing, including collection, recording, systematization, storage, updating, use, transfer to Service Providers, anonymization, and deletion.
Processing of personal data is carried out solely for the purposes of fulfilling these Terms, entering into and performing agreements with Service Providers, providing support to the User, and complying with the requirements of the legislation of the Republic of Uzbekistan.
The Company shall take necessary organizational and technical measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
The User and/or the Guest of the User has the right to withdraw consent to the processing of personal data at any time by sending a written notice to support@hurma.uz. In such a case, the Company shall have the right to discontinue providing access to the Service if the processing of such data is necessary for its functioning.
If the User and/or the Guest of the User provides personal data of third parties (for example, guests for whom the booking is made), they confirm that consent to the transfer and processing of such data has been obtained from those individuals in accordance with these Terms. The responsibility for failure to obtain such consent rests solely with the User and/or the Guest of the User.
PAYMENT TERMS
Payment for Services booked through the Service shall be made in the national currency of the Republic of Uzbekistan – Uzbek soums. Non-resident Users may make payment in freely convertible currencies (USD, EUR, etc.) in accordance with the requirements of international payment systems and the legislation of the Republic of Uzbekistan.
Payment may be made as follows:
– online, using bank cards and electronic payment systems integrated into the Service;
– directly at the Hotel upon check-in or check-out, if such payment method is permitted by the applicable tariff rules.
For online payments, bank card details are protected in compliance with the international PCI DSS standard. Payment authorization is performed by the issuing bank, which has the right to refuse the transaction in case of suspected or fraudulent activity.
The Company may charge the User a service fee for the use of the Service. The amount and procedure for charging such service fees shall be indicated at the time of booking.
The User’s payment obligations shall be deemed fulfilled once the funds are credited to the Company’s bank account or to the Service Provider’s account (in case of direct payment). All costs related to currency conversion and bank fees shall be borne by the User and/or the Guest of the User.
To guarantee payment for the booking, the Hotel shall be entitled to request the User’s bank card details prior to or at the time of check-in and to refuse accommodation if the card cannot be authorized or if insufficient funds are available to cover the cost of accommodation and additional services.
The User and/or the Guest of the User agrees that in certain countries or administrative regions, additional taxes and fees (tourist tax, resort fee, etc.) may apply and shall be paid by the User directly upon check-in at the Hotel.
REFUND TERMS
Refund conditions are determined by the rules of the respective Hotel and are communicated to the User during the Booking process. Information regarding the possibility of cancellation, applicable deductions, and refund timelines is specified in the Voucher.
In the event that the User cancels a booking within the period established by the Service Provider’s rules, the funds shall be refunded in full or less deductions provided for under the applicable Cancellation Policy. If the cancellation is made in violation of the specified deadlines, the refund may not be issued.
The Company shall not be liable for the Service Provider’s decision regarding the refund of funds and acts solely as an intermediary in transmitting the payment.
The actual timeframe for funds to be credited to the User’s account depends on banking procedures and may range from one to several business days following confirmation of the refund. The Company undertakes to initiate the refund no later than ten (10) business days from the date of receiving confirmation from the Service Provider and a corresponding request from the User..
CANCELLATION AND AMENDMENT OF BOOKING
The possibility of canceling or amending a booking, as well as any consequences in the form of full or partial charges, shall be determined exclusively by the cancellation policy established by the Hotel.The Company shall not be liable to the User for any losses arising from actions taken to amend or cancel a booking in violation of the Hotel’s rules.To amend or cancel a booking, the User and/or the Guest of the User must use the Personal Account or contact the Service Support Team via the contact details provided on the website.A booking shall be considered canceled once the User receives a cancellation confirmation sent to the email address provided during the booking process.
REFUSAL OF ACCOMMODATION
The Hotel shall be entitled to refuse accommodation to individuals who have not reached the age of majority under the laws of the country of stay, if unaccompanied by their legal representatives. The User and/or the Guest of the User is obliged to verify the possibility of independent check-in by minors at the time of booking. The Company shall not be liable for any refusal by the Hotel to accommodate such persons.
GROUP BOOKINGS
The Service is not intended for making group bookings (six or more rooms with identical check-in and check-out dates) without prior approval. For group bookings, the User and/or the Guest of the User must contact the Service Support Team. Otherwise, the User and/or the Guest of the User shall bear the risk of adverse consequences, including booking cancellation, refusal of accommodation, and retention of payment, for which the User and/or the Guest of the User shall be solely responsible.
LIABILITY OF THE PARTIES
The Company shall be liable only for the proper functioning of the Service as an information technology platform and for the due performance of its obligations as the owner of the information aggregator.
The Company shall not be liable for:
– the quality or timeliness of hotel services provided by Service Providers;
– any losses of the User arising from cancellation, modification, or delay in the provision of services by a Service Provider;
– consequences of errors made by the User when placing an order (including incorrect information regarding dates, number of guests, baggage, etc.);
– inability to use the Service due to technical failures of banks, payment systems, communication providers, or the User’s equipment;
– actions of third parties, including unauthorized use of bank card details.
All claims related to improper provision of services by a Hotel must be submitted directly to the relevant Service Provider in accordance with the legislation of the Republic of Uzbekistan and the rules of such Service Provider.
FORCE MAJEURE
The Parties shall be released from liability for full or partial non-performance of their obligations under these Terms if such non-performance results from circumstances of force majeure that arose after the acceptance of the Terms and which the Parties could not reasonably foresee or prevent.
Circumstances of force majeure shall include, but not be limited to: natural disasters, fires, floods, earthquakes, epidemics, acts of war, civil unrest, acts of government authorities, disruptions in energy or telecommunications networks, failures of hosting providers, or payment systems.
The Party affected by such circumstances shall promptly notify the other Party of the commencement and cessation of the force majeure circumstances.
If the force majeure circumstances continue for more than thirty (30) consecutive calendar days and materially impair the rights and interests of one of the Parties, such Party shall be entitled to terminate the Agreement unilaterally by notifying the other Party.
DISPUTE RESOLUTION
All disputes and disagreements arising between the Parties in connection with the use of the Service and the application of these Terms shall be resolved through negotiations.
If no agreement is reached, the dispute shall be submitted to the courts of Tashkent, in accordance with the applicable legislation of the Republic of Uzbekistan.
Pre-trial dispute resolution is not mandatory; however, the Company reserves the right to consider User complaints in a pre-trial procedure in order to seek a mutually acceptable solution.
FINAL PROVISIONS
These Terms shall take effect upon acceptance by the User and remain valid until the Parties have fully performed their obligations.
The Company shall have the right to amend these Terms unilaterally. The revised version shall take effect upon its publication on the hurma.uz website, unless a different effective date is specified.
The User and/or the Guest of the User shall be solely responsible for monitoring changes to the Terms on the website. Continued use of the Service following amendments constitutes the User’s acceptance of the revised Terms.
COMPANY DETAILS
MCHJ «Booking System»
Address: 66 Gagarina Street, Tashkent, 100015, Republic of Uzbekistan
TIN: 303205650
Email: support@hurma.uz