+998 71 200-25-00
EN
EUR

PRIVACY POLICY regarding the processing of personal data

1. GENERAL PROVISIONS 1.1. This Privacy Policy (hereinafter — the "Policy") defines the procedure for processing and protecting the personal data of users of the Hurma.uz platform, including the website https://www.hurma.uz/, by the personal data operator — LLC "Booking System" (hereinafter — the "Operator").

1.2. The Operator ensures the protection of personal data in accordance with the legislation of the Republic of Uzbekistan, including the Law "On Personal Data" No. ZRU-547 dated 02.07.2019, and is guided by the following principles:

  • Legality, fairness, and transparency of processing;
  • Limitation of processing to specific, lawful purposes;
  • Minimization of data collection and retention;
  • Accuracy and relevance of data;
  • Ensuring data security and confidentiality;
  • Termination of processing after achieving the purposes or upon withdrawal of consent.

1.3. Personal data is processed exclusively for the following purposes:

  • User registration and identification;
  • Providing booking services through Hurma.uz;
  • Communicating with users (feedback, notifications);
  • Improving service quality and user experience;
  • Conducting statistical and marketing research;
  • Compliance with legal requirements.

1.4. Users provide their personal data voluntarily and give informed consent to its processing.

1.5. The Hurma.uz site and its services are not intended for use by individuals under the age of 18. The Operator does not knowingly collect or process personal data of minors. If it becomes known that a child’s data was collected without parental consent, such data will be deleted.

2. PERSONAL DATA SUBJECT TO PROCESSING 2.1. The following categories of personal data may be processed:

  • Full name;
  • Contact details (phone number, email);
  • Passport data (if required for booking);
  • IP address, cookies, browser and device information;
  • Booking history and user interaction with the platform;
  • Payment information (processed by payment operators);
  • Other information voluntarily provided by the user.

2.2. The Operator does not process special categories of data (e.g., health, political views), except as provided by law.

3. USER RIGHTS 3.1. Users have the right to:

  • Request information about their personal data;
  • Request correction, blocking, or deletion of their data;
  • Withdraw consent to data processing;
  • Appeal the Operator’s actions as provided by law;
  • clarification on the purpose and method of processing.

3.2. Requests may be submitted using the contact information on the website. Responses are provided within the timeframe established by law.

4. DATA TRANSFER TO THIRD PARTIES 4.1. The Operator may transfer personal data to the following categories of third parties:

  • Hotels and accommodation providers;
  • Payment systems and banks;
  • Contractors and partners supporting the platform (e.g., technical support, marketing);
  • Government authorities as required by law.

4.2. Data is transferred in compliance with security and confidentiality requirements.

5. COOKIES AND ANALYTICS 5.1. The Hurma.uz site uses cookies, web beacons, and third-party analytics tools (e.g., Google Analytics) to:

  • Enhance user experience;
  • Analyze user behavior;
  • Personalize content and advertising.

5.2. Users may disable cookies in their browser settings, which may affect the site’s functionality.

6. DATA SECURITY 6.1. The Operator implements technical and organizational measures to protect personal data from loss, unauthorized access, disclosure, alteration, or destruction.

6.2. In the event of a data breach, the Operator will promptly notify the appropriate authorities and users, if necessary.

7. DATA RETENTION 7.1. Personal data is retained no longer than necessary for the purposes for which it was collected, or until the user withdraws consent, unless otherwise required by law.

7.2. Upon expiration of the retention period, data is destroyed or anonymized.

8. FINAL FINAL PROVISIONS 8.1. The current version of the Policy is published on the Hurma.uz website. The Operator may update the Policy without prior notice. The new version becomes effective upon publication.

8.2. Use of the website and platform signifies the user's full acceptance of this Policy.

8.3. Questions related to personal data can be submitted through the contact information provided on the Hurma.uz website or via email: support@hurma.uz

Simple Summary (User-Friendly Version)

We respect your privacy:

  • We only collect what’s needed: your name, contact info, and bookings.
  • We use cookies and analytics to make the site better.
  • We never sell your data. We only share it with hotels and payment systems when necessary.
  • You can request to view, change, or delete your data at any time.
  • We protect your information and follow Uzbek law.

If you are under 18, please do not use the site without parental consent.